Qrena Ltd. (“Qrena”) is committed to maintaining the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, and safeguard the information you provide while using the Qrena app and its services. By using our services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

• User Profiles: We do not store user profiles on our servers. The profile information you create within the app remains local to your device and is not accessible to us.
• Messages: Qrena cannot decrypt or access the content or size of your messages. Messages are end-to-end encrypted and temporarily stored on our servers for delivery to offline devices. Once delivered, these messages are permanently removed from our servers.
• Connections: When you establish connections with other users, messaging queues are created on our servers (or configured servers) to facilitate communication. Our servers do not store information linking these queues to your profile. Access to queues is authorized using unique cryptographic keys.
• Additional Technical Information: We may store technical information required for message transmission, such as authentication tokens and push tokens, on our servers.

User Support

• Support Interactions: If you contact Qrena for user support, any personal data shared with us is used solely for researching and addressing your issue.

Information We Share

• Third-Party Services: We use third-party services for email communication. If you contact support via email, your interactions may be accessed by our email service providers as per their privacy policies and terms.
• Legal Requirements: We may share data stored on our servers to meet legal obligations, enforce our Terms of Service, prevent fraud, or address security concerns.

Security Measures

• End-to-End Encryption: Qrena employs industry-standard security practices, including end-to-end encryption, to ensure the privacy and security of your communications.
• No User Identifiers: Qrena does not use emails, phone numbers, usernames, or identity keys to pass messages between users.

Updates to Privacy Policy

• We may update this Privacy Policy as needed to ensure it remains current and accurate. Your continued use of our services indicates your acceptance of any changes.

Contact Us

If you have any questions about our Privacy Policy or need further assistance, please reach out to us at chat@qrena.com.

Please also review our Terms of Service for additional information about using our services.